BAD After-service

I have a problem. My sensors “at the back of the car” don’t work. Every time I start the car it makes “beep-beep-beep-beep”.

I got my car back on the 12th of March and I discovered this on the 13th of April. We drove to Woodlands International College Astro. When we left there, in the parking area, my husband reversed and he said he doesn’t know how far he is from the car behind him and I said but use the sensors. And then I discovered the sensors were turned off and when I turn it on it make this “beep-beep-beep-beep” sound. Then we realized that now the sensors are not working.

On the 16th of April I send Jeanette of AllStar Auto a whatsapp to told her that the car’s sensors are not working. I took it in on the 13th of June so that they can check what is wrong. They looked at the car and took some pictures and notes and then said they will get back to me.

Then on the 5th of July I asked her when they will fix the sensors, and she said they are still waiting for approval to look at it. Which was weird for me because why do they need approval, but then thought maybe they are just waiting for space to fit me in somewhere.

I then took my vehicle in on the 23rd of July so that they can fix it. Which was my understanding, now more than a month later it is not fixed. She did call me and said something about the insurance don’t want to pay for it but I’m thinking this is not the insurance’s problem, or is it?

So here is what I assume happened (because I never put off my sensors, never). When I took my car in the 1st time, they removed the bumper. Don’t know where but somewhere in the process the “sensor-thing” inside the vehicle started “beep-beep-beep-beep” and someone at the workshop decided that is it irritating and put it off. Forgot about it completely and then I got the car back. They did check the lights and stuff but couldn’t check the sensors because it was turned off. Then I discovered it on the 13th when I actually actively wanted to use it. So, how is this a “new” claim if they “broke” it and didn’t fix it in the first place?

Now I must use the Prado which is VERY heavy on fuel for the last month now because they refuse to fix something they “broke”. And a month later I still don’t have my vehicle.

Then 26th Aug, my husband called Jeanette because I tried calling Rick two times and he doesn’t answer. So, my husband asked her when the car will be ready for pick-up, and she said he must speak to Rick. My husband then said to Jeanette that I called Rick two times(on the 19th and on the 20th), and he just called Rick, and he doesn’t answer, and he wants an answer today when that car will be fixed or else he will take it further. A while after his conversation with Jeanette Rick called my husband back. And boy, was I glad Rick didn’t answer the two times I tried to call him because he is really rude and unapologetic.

Rick just said that it is not their fault and the timelines he pulled out of his pocket is not at all how things happened, and it is not the right facts. He now said that they did test the sensors before I took the car, but how could they test the sensors because it was turned off by them. I saw them testing the lights the day when I picked up the car but never the sensors. They even had to fix the one light because it was not working. I did not see them testing the sensors. Why must we now speak to Rick, who clearly knows nothing about my car, while Jeanette was helping me from the beginning of the claim and also did the check on the 13th of June. It is like as if they feel if they pass the bucket to the next person then all the facts can be bent to suit them, and they don’t have to take responsibility.

When I took my car in on the 13th of June, they did a check and saw that the sensors are not working. It was my understanding when I took it back to them on the 23rd of July that they will fix the sensors that they “broke” because they did do a preliminary check on the 13th of June. Now, 5 weeks later, they have lots of stories why they don’t want to fix the sensors that they broke. They say that my car was in another accident, and that is because the sensors don't work. They saw the car on the 13th of June (and the sensors DIDN'T work). On the 20th of July another car did "brush" against my car because I manage to avoid a big accident, BUT that didn't break the sensors, because it was already broken by ALL STAR AUTOBODY. Neither car had any damage on the 20th of July.

On the 27th of August I spoke to an Outsurance call centre guy and he confirmed that if the damage was reported on the original report (which I can not get) then Outsurance will cover the damage, but if All Star Autobody broke the sensors when they took of the bumper then they have to fix it, because then it falls under "warranty on workmanship".

ALL STAR AUTOBODY keep saying that they will not fix it because OUTSURANCE said that the sensor is broken because of another accident. So nobody want to take responsibility.

Please get back to me as I am now without a car for 6 weeks which is ridiculous.