NS
Nisha S
1 reviews | Active since Mar 2020
12 Nov 2020, 20:26
Bad After sales service from OUTSURANCE
The consultants hound you for a quote to make sure they get the policy approved. If tests are to be done, they manage all of that very effeciently but.... ONCE THE TEST IS DONE , AND BANK ACCOUNT NUMBER IS GIVEN NO FEEDBACK IS GIVEN TO CONFIRM THE POLICY IS IN PLACE. WHEN U SEND AND EMAIL TO THEIR GATEWAY EMAIL ADDRESS THEY HAVE AN AUTOMATED MESSAGE TO CALL THEIR CALL CENTRE...YET THEY WERE VERY QUICK TO CALL TO FO THE QUOTE. IS THIS WAT BIG CORPORATE COVOMPANI CARE ABOUT...OUR MONEY.
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OUTsurance's replyOfficial
18 Nov 2020, 12:57Good day N Singh,
Thank you for raising your concerns with us.
After responding to you privately, we immediately escalated the matter to our client care manager Tina. Tina was unsuccessful in her attempts to contact you and she subsequently sent you an email notifying you that we did indeed receive the results and there is no change to your cover.
If you require any further assistance, please respond to Tina's email and she will gladly assist you.
We do apologise for the delay.
Regards,
OUTsurance
Thank you for raising your concerns with us.
After responding to you privately, we immediately escalated the matter to our client care manager Tina. Tina was unsuccessful in her attempts to contact you and she subsequently sent you an email notifying you that we did indeed receive the results and there is no change to your cover.
If you require any further assistance, please respond to Tina's email and she will gladly assist you.
We do apologise for the delay.
Regards,
OUTsurance
OUTsurance's reply18 Nov 2020, 12:57
Official
Good day N Singh,
Thank you for raising your concerns with us.
After responding to you privately, we immediately escalated the matter to our client care manager Tina. Tina was unsuccessful in her attempts to contact you and she subsequently sent you an email notifying you that we did indeed receive the results and there is no change to your cover.
If you require any further assistance, please respond to Tina's email and she will gladly assist you.
We do apologise for the delay.
Regards,
OUTsurance
Thank you for raising your concerns with us.
After responding to you privately, we immediately escalated the matter to our client care manager Tina. Tina was unsuccessful in her attempts to contact you and she subsequently sent you an email notifying you that we did indeed receive the results and there is no change to your cover.
If you require any further assistance, please respond to Tina's email and she will gladly assist you.
We do apologise for the delay.
Regards,
OUTsurance