Bad after sales service!

<p>So, another disappointed OUTSURANCE client..... ( Business and Personal Client - soon not to be)</p> <p>After numerous requests over the last two months to retrieve the alleged "Recorded Calls" between myself and Outsurance, I have had no luck. Is it just plain bad after sales service or are they trying to cover a mistake up from their side...</p> <p>I have spoken to numerous consultants regarding the matter and each time I am told that the request has been submitted to management who has the authority to retrieve the recordings. After numerous requests with no feedback, I requested to speak to a manager..... I was put through to Dafny. I spoke to Dafny on the Wednesday 26th of April 2017 and was promised that I will have feedback by the following week Tuesday 2nd of May 2017. I am still waiting.........</p> <p>I called Outsurance this morning and spoke to Dafny again. Dafny says that she was under the impression that the matter was sorted out. I would think that she would follow up on a matter like this.</p> <p> </p> <p>Dafny went on to say that the manager who she sent the request to personally is not in the office today so she can not follow up regarding the request for the recordings. Dafny said she will forward the matter to another manager asap to deal with the matter. Still waiting..................</p> <p>Very disappointing!<br /> <br /> <br /> </p>