SS
Sakeeenah S
1 reviews | Active since Dec 2020
09 Feb 2021, 22:02
Bad after sales service
I must say this is a good company. When I requested a call back for a quote I got a call immediately. Now I want to get in touch with them there customer service number seems to be not working. I requested a call back and nothing this far. The worse after sales service ever. Can someone get back to me immediately cause this is not on
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OUTsurance's replyOfficial
11 Feb 2021, 12:00Good afternoon Sakeeenah
Thank you for your feedback and for brining this matter to our attention. Following receipt of your complaint, we escalated the matter to our client care team who have since been in contact with you.
We note that you wished to cancel your policy - and can confirm that your policy has been cancelled.
We are sorry for the poor service experience and for the delay.
Regards
OUTsurance
Thank you for your feedback and for brining this matter to our attention. Following receipt of your complaint, we escalated the matter to our client care team who have since been in contact with you.
We note that you wished to cancel your policy - and can confirm that your policy has been cancelled.
We are sorry for the poor service experience and for the delay.
Regards
OUTsurance
OUTsurance's reply11 Feb 2021, 12:00
Official
Good afternoon Sakeeenah
Thank you for your feedback and for brining this matter to our attention. Following receipt of your complaint, we escalated the matter to our client care team who have since been in contact with you.
We note that you wished to cancel your policy - and can confirm that your policy has been cancelled.
We are sorry for the poor service experience and for the delay.
Regards
OUTsurance
Thank you for your feedback and for brining this matter to our attention. Following receipt of your complaint, we escalated the matter to our client care team who have since been in contact with you.
We note that you wished to cancel your policy - and can confirm that your policy has been cancelled.
We are sorry for the poor service experience and for the delay.
Regards
OUTsurance