Awful customer service

I was a client with OUTsurance. I took their comprehensive cover with the hope that I had adequate cover. Unfortunately I bumped into someone's car. That's when all my troubles began. The other party doesn't have insurance and I assured him that he can claim from my insurance as I had third party cover of up to 5 million. To say that the process has been painstaking is putting it mildly. I inquired from early on from the claims adviser regarding the process. I got a number from the first adviser which I subsequently forwarded to the other gentlemen. Days later he called me back and told me that he couldn't get through. My file was moved to a second adviser. Told her the whole story and she gave me a different number and told me that the other party's claim will be automatically loaded. Guess what. It wasn't! Looking like a fool in front of a clearly agitated male I made calls and eventually got through to a gentleman that told me that the past 2 advisers told me hogwash and gave me forms that I forwarded to the really agitated 3rd party. He filled the forms and forwarded them accordingly. Needless to say the contact numbers that I was given again were utterly useless. I am stuck with a really agitated guy whose car I banged Mid October and I'm on the verge of going to the microlenders so that I can pay cash for something OUTSurance assured me that I will be covered for. I am getting constant calls and threats on an almost daily basis from the guy who just wants his car fixed! I know government departments that are run more efficiently that team OUTsurance!