TH
Tammi H
1 reviews | Active since May 2018
30 Jun 2021, 09:18
Awful Claim Experience
On the 22nd June, I received notification that my vehicle was ready for collection (after what has already been a 15 week repair process), now 8 days later I still do not have my vehicle in my possession due the absolutely shocking incompetence of Outsurance and their suppliers, namely Renew-it Sandton. All we get are insincere apologies and excuses! We have had an awful experience with Outsurance and no 'Out Bonus' is worth having to put up with such disgusting service. Would not recommend. Zero stars.
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OUTsurance's replyOfficial
02 Jul 2021, 10:02Good day Tammi,
We acknowledge receipt of your complaint. We have received notice that this matter is being dealt with through the office of the Ombudsman for Short Term Insurance. In light of the above, the office of the Ombudsman for Short Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have received notice that this matter is being dealt with through the office of the Ombudsman for Short Term Insurance. In light of the above, the office of the Ombudsman for Short Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
OUTsurance
OUTsurance's reply02 Jul 2021, 10:02
Official
Good day Tammi,
We acknowledge receipt of your complaint. We have received notice that this matter is being dealt with through the office of the Ombudsman for Short Term Insurance. In light of the above, the office of the Ombudsman for Short Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have received notice that this matter is being dealt with through the office of the Ombudsman for Short Term Insurance. In light of the above, the office of the Ombudsman for Short Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
OUTsurance