Awesomely bad OUTsurance service

<p>OUTsurance</p> <p>I am a third party claimant in a collision which took place on the morning of 10 November 2016.</p> <p>I receive an old age grant as my only fixed source of income and I only have this vehicle as sole means of transport. As a result I was very inconvenienced all through the festive season and had to decline invitations for my brother and myself.</p> <p>As required by them, I completed all forms, submitted complete documentation and have made several calls requesting information. I have all my e-mails as well as having recorded every telephone conversation, both to Outsurance and their insured who was resposible for the accident. Their insured admitted on several occasions that he was liable for the accident but that his insurance would settle my claim.</p> <p>Outsurance sent me a letter of rejection, claiming that according to their information (?????), I was the responsible party. Several telephone requests for someone to contact me and having already re-submitted all my documentation on a couple of occasions, there was still no reaction.</p> <p>This morning, after threating to go public, I was told that the case could not be re-opened as they cannot accept the admission of guilt by their insured. So much for an AWESOME service policy etc. etc..</p> <p>All my documentation, telephone recordings, available for scrutiny.</p> <p>H. Claase</p> <p> </p> <p> </p> <p> </p>