RS
Russell S
1 reviews | Active since Jan 2010
02 Jul 2025, 11:15
Awesome service from OUTsurance
I have been an OUTsurance client for MANY years and, although I have not had large claims, I have had to claim quite a few times when life deals a bad hand. I recently had to claim against the OUTsurance motor warranty, This was the second claim this year and in both cases, the service agent, Rudolf Van Eeden, was patient, courteous and efficient, with my claim being processed and paid within a few days. Thank you for being there for me when I needed the help!
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OUTsurance's replyOfficial
02 Jul 2025, 11:17Hello Russel,
Your positive feedback means the world to our team, thank you for sharing.
Your positive feedback means the world to our team, thank you for sharing.
We are grateful for your kind words and continued support and loyalty.
We are thrilled to hear that your claims process was handled so efficiently
Regards,
The OUTsurance Team
The OUTsurance Team
OUTsurance's reply02 Jul 2025, 11:17
Official
Hello Russel,
Your positive feedback means the world to our team, thank you for sharing.
Your positive feedback means the world to our team, thank you for sharing.
We are grateful for your kind words and continued support and loyalty.
We are thrilled to hear that your claims process was handled so efficiently
Regards,
The OUTsurance Team
The OUTsurance Team
RS
Russell S's updateReviewer Update
04 Jul 2025, 10:17Sadly, since writing this review a few days ago, I was contacted by OUTsurance to tell me, without any previous notice or conversation, that they are REMOVING my Motor Warranty with immediate effect because I have been "Red Flagged". I have been an OUTsurance client for well over 10 years and all my cars, home, buildings etc are covered by them and in EVERY area, I have never claimed unnecessarily. I have read through the Motor Warranty conditions of cover and nothing is mentioned about so called Frequent claiming limits. If something needs repair in my vehicles, then the policy is there to cover this, and it so happens that I had 2 issues this year, which were covered by the policy and needed replacing.
What I am most disappointed in, is that I was not contacted to be advised that my Cover would be at risk if I continue to claim, they just removed the cover with immediate effect, as if I am a "suspect" claimer. This is totally unacceptable and I will be looking to take my business elsewhere.
What I am most disappointed in, is that I was not contacted to be advised that my Cover would be at risk if I continue to claim, they just removed the cover with immediate effect, as if I am a "suspect" claimer. This is totally unacceptable and I will be looking to take my business elsewhere.
RS
Russell S's update04 Jul 2025, 10:17
Reviewer Update
Sadly, since writing this review a few days ago, I was contacted by OUTsurance to tell me, without any previous notice or conversation, that they are REMOVING my Motor Warranty with immediate effect because I have been "Red Flagged". I have been an OUTsurance client for well over 10 years and all my cars, home, buildings etc are covered by them and in EVERY area, I have never claimed unnecessarily. I have read through the Motor Warranty conditions of cover and nothing is mentioned about so called Frequent claiming limits. If something needs repair in my vehicles, then the policy is there to cover this, and it so happens that I had 2 issues this year, which were covered by the policy and needed replacing.
What I am most disappointed in, is that I was not contacted to be advised that my Cover would be at risk if I continue to claim, they just removed the cover with immediate effect, as if I am a "suspect" claimer. This is totally unacceptable and I will be looking to take my business elsewhere.
What I am most disappointed in, is that I was not contacted to be advised that my Cover would be at risk if I continue to claim, they just removed the cover with immediate effect, as if I am a "suspect" claimer. This is totally unacceptable and I will be looking to take my business elsewhere.