RW
Rosie W

1 reviews | Active since Aug 2019

01 Mar 2024, 11:41

Awesome service

I received Amazing service from your whole Team that assisted me with my Claim. The second driver on my car had an accident with my car on Sunday. I app**** via the App, but experienced problems with it. I phoned on Monday and spoke to the Advisor assigned to me. Very helpful, and concerned about the well fair of the person who drove the car. On Wednesday i phoned back, as i did not hear anything from them as yet. I was very upset, as i was told that there were problems with the App, and all the photos i took did not pull through. Okay..... I was send a Watsapp number to load the pictures. That done. The Thursday i was phoned, and told my claim are being processed and the car will be written off. I was helped all the step of the way, with the collection of the car, the claim papers, etc.... All was done very sufficiently, although i had a bumpy start. Heads-up to the Staff....... they are awesome, and i am not just saying that because I'm getting a good deal.

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Replies (1)
OUTsurance
OUTsurance's reply01 Mar 2024, 11:46
Official
Hello Rosie

Thank you for your great response to the service you received!
We are pleased to know the interactions you had with our staff have been positive, and sorry about the initial bumpy start! We will relay your message to all involved.

Regards
The OUTsurance Team