Awesome Service

I would like to give a special shout-out and token of appreciation to Mr. Aqeel Rassool from Outsurance. I was honestly very disappointed and frustrated after calling several times to request an adjustment on my February premium. I spoke to different managers who showed no care or empathy, and I was repeatedly put on hold only to be told that nothing could be done. This experience made me ready to cancel my policy. Although I am still unhappy about the increase in my excess from R8,500 to R15,000, Mr. Rassool took the time to listen, explained everything clearly, and treated me with respect and appreciation as a client. Even though he could not change the outcome which I'm still disappointed, he made me feel valued and reminded me of the importance of staying with OUTsurance. I had already called to cancel, but I decided to stay purely because of the professional and caring service I received from him. This is the kind of service that keeps customers.