AP
Andre P
1 reviews | Active since Sept 2015
12 Sept 2022, 12:43
Awesome incompetence and lack of customer service
An approved claim repair was messed up by OUTsurance appointed service providers and was never fixed. With the approval of OUTsurance, we appointed a our own HBSRC registered company to to assess, quote and fix the mess created by the OUTsurance Service Providers. Weeks are ticking by whilst OUTsurance drag their heels and we sit in water puddles. Total lack of customer care and awesome incompetence. Shana-Lee Baily is the agent and Madelein Pieterse is the elusive "broken" broker. Ref Feedback Notepad - ***
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OUTsurance's replyOfficial
20 Sept 2022, 09:54Good day Andre,
Further to our private response we can confirm that Lindi our client liaison manager has been in contact with you.
Lindi discussed the service provider's report in detail with you. It was identified that our service provider never caused the damage. We can confirm that a new claim has been registered.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private response we can confirm that Lindi our client liaison manager has been in contact with you.
Lindi discussed the service provider's report in detail with you. It was identified that our service provider never caused the damage. We can confirm that a new claim has been registered.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply20 Sept 2022, 09:54
Official
Good day Andre,
Further to our private response we can confirm that Lindi our client liaison manager has been in contact with you.
Lindi discussed the service provider's report in detail with you. It was identified that our service provider never caused the damage. We can confirm that a new claim has been registered.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private response we can confirm that Lindi our client liaison manager has been in contact with you.
Lindi discussed the service provider's report in detail with you. It was identified that our service provider never caused the damage. We can confirm that a new claim has been registered.
We do apologise for the inconvenience caused.
Regards,
OUTsurance