Aweful customer experience with OUTsurance. Unacceptable claims process.

I am a 17 years client with Outsurance - no claims, just premium payments. When a small claim comes up, OUTsurance fails to take care of me.

In short, I submitted a claim for damage on my car, Outsurance assessed it to be below my excess and CLOSED THE CLAIM, leaving me on my own to see if their assessment is correct and if there is anyone able to do the repair at that cost.

It's now 1.5 months since I reported the claim and my car is still not fixed because Outsurance's panel beaters either can't match their assessment or are not responding. Worst of all, because Outsurance has closed the claim they are not doing much to help me with this. I have to phone every week to see what's happening, I am always told that they will contact the panel beater, I do not receive updates, there is no urgency on this.

The last email I got was 8 days ago: --------------------------------------------------------------------- Trust you are well. We do apologise for the experience you had,I have called SMG they will give me feedback,and I will revert back to you.I have also send the request to another Panel Beater to assist.

Thanks ----------------------------------------------------------- ... and again, silence since then. Decided instead of calling and getting the same response as before to write this review, let's see if that will do anything.

Tell me why should anyone be recommended Outsurance with such a claims process?