Awaiting information

I refer to my claim number ********** 91. I have, via numerous emails to Willem du Plessis, requested all information, documentation and telephone call recordings pertaining to my claim and which Willem has indicated would be furnished. Please note that my initial request was made to Willem on 18TH AUGUST 2017 and as at date hereof, I have not received the required information, this despite Willem’s undertaking to supply me with same. I wish to resolve this matter once and for all and therefore request that Outsurance provide me with the assessor’s report detailing their findings, cause etc, with regard to the accident, and how they arrived at the conclusion that the car was a write-off, ALL TELEPHONE CALL RECORDINGS which took place between myself and Outsurance and Willem, as well as between Willem and the third parties. As indicated in Willem’s email dated 23/08/2017, consent (in writing) was obtained from the third parties, authorising Outsurance to provide me with the recordings of their respective telephone calls with Willem. The required information, being of an electronic nature, should be available literally at the push of a few buttons/keys and I therefore fail to understand Outsurance and/or Willem’s delay in providing me with same. I await the required information urgently, so that I may bring this matter to finality and move on with my life.