GM
Gift M
1 reviews | Active since Jul 2024
23 Jan 2026, 14:13
Awaiting feedback
The manager from the claims department contacted me and handled the matter in a professional manner. However, my issue has still not been resolved. I am concerned that deductions are scheduled to be made from my account on Monday, despite my dissatisfaction and the matter remaining unresolved for the crazy increase on my premium.
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OUTsurance's replyOfficial
28 Jan 2026, 15:19Good day Gift,
The lack of feedback you describe is unacceptable. Certainly not the level of service we usually deliver.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Ronika, contacted you to address your concerns.
We are sorry that we were not able to offer you a better premium.
Regards,
The OUTsurance Team
The lack of feedback you describe is unacceptable. Certainly not the level of service we usually deliver.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Ronika, contacted you to address your concerns.
We are sorry that we were not able to offer you a better premium.
Regards,
The OUTsurance Team
OUTsurance's reply28 Jan 2026, 15:19
Official
Good day Gift,
The lack of feedback you describe is unacceptable. Certainly not the level of service we usually deliver.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Ronika, contacted you to address your concerns.
We are sorry that we were not able to offer you a better premium.
Regards,
The OUTsurance Team
The lack of feedback you describe is unacceptable. Certainly not the level of service we usually deliver.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Ronika, contacted you to address your concerns.
We are sorry that we were not able to offer you a better premium.
Regards,
The OUTsurance Team