MF
Marcel F
1 reviews | Active since Oct 2021
04 Oct 2021, 15:36
Avoid their pet insurance
On 27 September 2021 we lodged a claim with Outsurance for our pet cat which had to be treated by a vet. I'm still waiting for a call, in spite of requests, in order to finalise the same. We have other products insured with them, but considering the level of service received, we're considering our options to move our short-term insurance portfolio, and possibly approaching the ombudsman for further assistance.
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OUTsurance's replyOfficial
05 Oct 2021, 11:43Good morning Marcel,
Following our private reply of yesterday, we can confirm that Michelle has been in contact with you.
She has assisted by settling and paying your claim.
We always aim to deliver a great experience, and we are disappointed when we don’t meet expectations.
We apologise for the inconvenience caused and would like to thank you for taking the time to bring this to our attention.
We will use your feedback to make us better and to ensure this doesn’t happen again.
Regards,
OUTsurance
Following our private reply of yesterday, we can confirm that Michelle has been in contact with you.
She has assisted by settling and paying your claim.
We always aim to deliver a great experience, and we are disappointed when we don’t meet expectations.
We apologise for the inconvenience caused and would like to thank you for taking the time to bring this to our attention.
We will use your feedback to make us better and to ensure this doesn’t happen again.
Regards,
OUTsurance
OUTsurance's reply05 Oct 2021, 11:43
Official
Good morning Marcel,
Following our private reply of yesterday, we can confirm that Michelle has been in contact with you.
She has assisted by settling and paying your claim.
We always aim to deliver a great experience, and we are disappointed when we don’t meet expectations.
We apologise for the inconvenience caused and would like to thank you for taking the time to bring this to our attention.
We will use your feedback to make us better and to ensure this doesn’t happen again.
Regards,
OUTsurance
Following our private reply of yesterday, we can confirm that Michelle has been in contact with you.
She has assisted by settling and paying your claim.
We always aim to deliver a great experience, and we are disappointed when we don’t meet expectations.
We apologise for the inconvenience caused and would like to thank you for taking the time to bring this to our attention.
We will use your feedback to make us better and to ensure this doesn’t happen again.
Regards,
OUTsurance