AVOID PAYING FINES VIA OUTSURANCE APP!!

OUTSURANCE offers the opportunity to pay for your licence disc and have it delivered to you in 10 days via OLX Fleet on their outsurance app. It's been 23 DAYS since I've paid, I've yet to receive my disc let alone communication from them to let me know that it has been delayed for whatever reason. Each time I've called, I receive the same response " Please contact OLX directly". Why offer your customers to pay for their traffic fines/fees using an UNRELIABLE company. My disc has expired and I now face possible fines if I'm stopped on the road which I will have to pay myself. It doesn't make sense to me to now go somewhere else to pay for my disc while you have my money to sort this out. This is very disappointing of Outsurance - why have business links to companies that have questionable reputation??