CK
Christiaan K
1 reviews | Active since Apr 2024
22 Dec 2025, 16:10
Avoid outsurance!
Outsurance does not carry your interest at heart. They approve claims without your concent or approval and opt to use 2nd hand or pirate parts on your cars...and their communication is of the poorest quality by far! I should've stayed at Santam...I'm ever so disappointed.
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Replies (4)0
Replies (4)
OUTsurance's replyOfficial
22 Dec 2025, 16:18Good day Christiaan,
We acknowledge receipt of your review. We have escalated your concerns to a claims manager.
We do apologise for the disappointment,
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to a claims manager.
We do apologise for the disappointment,
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply22 Dec 2025, 16:18
Official
Good day Christiaan,
We acknowledge receipt of your review. We have escalated your concerns to a claims manager.
We do apologise for the disappointment,
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to a claims manager.
We do apologise for the disappointment,
Regards,
The OUTsurance Team
Best regards,
CK
Christiaan K's updateReviewer Update
22 Dec 2025, 16:19Goodluck, your legal department is useless!
CK
Christiaan K's update22 Dec 2025, 16:19
Reviewer Update
Goodluck, your legal department is useless!
CK
Christiaan K's updateReviewer Update
24 Dec 2025, 11:52Update on this matter...
Mentioned above it was stated that tis matter would be escalated...unsurprisingly nothing has happened since.
Consultants claimed that their essential cover does not allow for OEM parts?? this was never confirmed with me. Same consultant confirmed that the assessor's report should've been discussed with me before the job proceeded...which never happened.
As a result of the above, our car was fitted with a pirate part with various fitment problems, to which the panel beater confirmed that it would not have been the case with a more sturdy OEM bumper. The pirate part bumper is much thinner. leading to the part having to be stretched to reach the mountings, now there are visible defects.
As a resort, outsurance will do the risk- and blame-shifting to you as customer, taking absolutely no responsibility for anything. The moment they pay out the claim amount into your account, they mark the claim as closed successfully, even if the car is still being towed to a panel beater.
Out of this whole exercise the most satisfactory service I received was with the cancellation of my policies with outsurance.
Please be very careful of them. Their tactics are very sly...they keep you busy on the phone to a point of exertion by when you've agreed to their inferior cover without your knowledge...and only AFTER the initiation of the cover do they send you the policy wording...too late in my opinion.
Going back to SANTAM, got the policy wording along with the quote for the cover to allow me as a customer to make an informed decision. SANTAM was also able to provide FULL and COMPREHENSIVE cover with R0-excess fees for LESS than Outsurance's essential cover!! Please don't make the same mistake I made, thinking I could pay less for good cover, this is a myth!
Let's see if outsurance will be able to right their wrongs.
Looking for options to take this further through the Insurance Ombudsman.
Mentioned above it was stated that tis matter would be escalated...unsurprisingly nothing has happened since.
Consultants claimed that their essential cover does not allow for OEM parts?? this was never confirmed with me. Same consultant confirmed that the assessor's report should've been discussed with me before the job proceeded...which never happened.
As a result of the above, our car was fitted with a pirate part with various fitment problems, to which the panel beater confirmed that it would not have been the case with a more sturdy OEM bumper. The pirate part bumper is much thinner. leading to the part having to be stretched to reach the mountings, now there are visible defects.
As a resort, outsurance will do the risk- and blame-shifting to you as customer, taking absolutely no responsibility for anything. The moment they pay out the claim amount into your account, they mark the claim as closed successfully, even if the car is still being towed to a panel beater.
Out of this whole exercise the most satisfactory service I received was with the cancellation of my policies with outsurance.
Please be very careful of them. Their tactics are very sly...they keep you busy on the phone to a point of exertion by when you've agreed to their inferior cover without your knowledge...and only AFTER the initiation of the cover do they send you the policy wording...too late in my opinion.
Going back to SANTAM, got the policy wording along with the quote for the cover to allow me as a customer to make an informed decision. SANTAM was also able to provide FULL and COMPREHENSIVE cover with R0-excess fees for LESS than Outsurance's essential cover!! Please don't make the same mistake I made, thinking I could pay less for good cover, this is a myth!
Let's see if outsurance will be able to right their wrongs.
Looking for options to take this further through the Insurance Ombudsman.
CK
Christiaan K's update24 Dec 2025, 11:52
Reviewer Update
Update on this matter...
Mentioned above it was stated that tis matter would be escalated...unsurprisingly nothing has happened since.
Consultants claimed that their essential cover does not allow for OEM parts?? this was never confirmed with me. Same consultant confirmed that the assessor's report should've been discussed with me before the job proceeded...which never happened.
As a result of the above, our car was fitted with a pirate part with various fitment problems, to which the panel beater confirmed that it would not have been the case with a more sturdy OEM bumper. The pirate part bumper is much thinner. leading to the part having to be stretched to reach the mountings, now there are visible defects.
As a resort, outsurance will do the risk- and blame-shifting to you as customer, taking absolutely no responsibility for anything. The moment they pay out the claim amount into your account, they mark the claim as closed successfully, even if the car is still being towed to a panel beater.
Out of this whole exercise the most satisfactory service I received was with the cancellation of my policies with outsurance.
Please be very careful of them. Their tactics are very sly...they keep you busy on the phone to a point of exertion by when you've agreed to their inferior cover without your knowledge...and only AFTER the initiation of the cover do they send you the policy wording...too late in my opinion.
Going back to SANTAM, got the policy wording along with the quote for the cover to allow me as a customer to make an informed decision. SANTAM was also able to provide FULL and COMPREHENSIVE cover with R0-excess fees for LESS than Outsurance's essential cover!! Please don't make the same mistake I made, thinking I could pay less for good cover, this is a myth!
Let's see if outsurance will be able to right their wrongs.
Looking for options to take this further through the Insurance Ombudsman.
Mentioned above it was stated that tis matter would be escalated...unsurprisingly nothing has happened since.
Consultants claimed that their essential cover does not allow for OEM parts?? this was never confirmed with me. Same consultant confirmed that the assessor's report should've been discussed with me before the job proceeded...which never happened.
As a result of the above, our car was fitted with a pirate part with various fitment problems, to which the panel beater confirmed that it would not have been the case with a more sturdy OEM bumper. The pirate part bumper is much thinner. leading to the part having to be stretched to reach the mountings, now there are visible defects.
As a resort, outsurance will do the risk- and blame-shifting to you as customer, taking absolutely no responsibility for anything. The moment they pay out the claim amount into your account, they mark the claim as closed successfully, even if the car is still being towed to a panel beater.
Out of this whole exercise the most satisfactory service I received was with the cancellation of my policies with outsurance.
Please be very careful of them. Their tactics are very sly...they keep you busy on the phone to a point of exertion by when you've agreed to their inferior cover without your knowledge...and only AFTER the initiation of the cover do they send you the policy wording...too late in my opinion.
Going back to SANTAM, got the policy wording along with the quote for the cover to allow me as a customer to make an informed decision. SANTAM was also able to provide FULL and COMPREHENSIVE cover with R0-excess fees for LESS than Outsurance's essential cover!! Please don't make the same mistake I made, thinking I could pay less for good cover, this is a myth!
Let's see if outsurance will be able to right their wrongs.
Looking for options to take this further through the Insurance Ombudsman.
OUTsurance's replyOfficial
30 Dec 2025, 09:23Good day Christiaan,
Thank you for your feedback.
Our claims manager, Sibongile, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please note, the NFO has given approval for insurers to use alternative parts for vehicles out of their warranty period, this excludes safety critical parts.
Please respond to Sibongile's email and he will call you to discuss a way forward.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our claims manager, Sibongile, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please note, the NFO has given approval for insurers to use alternative parts for vehicles out of their warranty period, this excludes safety critical parts.
Please respond to Sibongile's email and he will call you to discuss a way forward.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply30 Dec 2025, 09:23
Official
Good day Christiaan,
Thank you for your feedback.
Our claims manager, Sibongile, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please note, the NFO has given approval for insurers to use alternative parts for vehicles out of their warranty period, this excludes safety critical parts.
Please respond to Sibongile's email and he will call you to discuss a way forward.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our claims manager, Sibongile, has been unsuccessful in his attempts to reach you. He has subsequently sent you an email. Please note, the NFO has given approval for insurers to use alternative parts for vehicles out of their warranty period, this excludes safety critical parts.
Please respond to Sibongile's email and he will call you to discuss a way forward.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Best regards,