Average customer service at best.
Average customer service at best.
3 problems experienced: 1. Premiums go up by a vast margin, if you do not fight it, they will just put it up as much as they can. 2. Car is valued way below market retail value. 3. If you cancel with them, they try convince you otherwise, which is fine with me but it was to late, too little. Full story with this one below.
Premium went up, my car depreciates. I asked for a reduction. They went from my raised premium to my normal premium, so rather pointless, people must always query their premiums. In the meantime, I received quotes from competitors of Outsurance, the pink competitor offered me half the price of my normal premium, additionally they valued my car at the market price I expected, ie if I wrote off my car. Can I walk into a dealership and buy the exact same car. Then when I tried to cancel, the lady only then wants to drop the premium to half, when I already asked the first time. I should not have to ask twice. Then she badgers me when I request to cancel. I was patient up to a point.
Although you cancelled your policy in February already, we still welcome your feedback. This allows us the opportunity to investigate any poor service identified and address our findings internally.
Our client care manager called you with an apology and confirmed you raised valid concerns.
We will be auditing the mentioned call. You did not want to discuss all aspects, but we assure you we do appreciate your response.
Regards
OUTsurance
Although you cancelled your policy in February already, we still welcome your feedback. This allows us the opportunity to investigate any poor service identified and address our findings internally.
Our client care manager called you with an apology and confirmed you raised valid concerns.
We will be auditing the mentioned call. You did not want to discuss all aspects, but we assure you we do appreciate your response.
Regards
OUTsurance