Attitude makes a difference.

Attitude makes a difference.

We all fall victim to complaining about a service we received. If it's bad, we make sure we go out of our way to knock a service provider. But, do we go out of our way to commend a great experience - unfortunately, sometimes we don't. This is one of those times where I need to take my hat off to Outsurance.

I had a rocky start when I contacted Outsurance, but thinking about it, when I called them, my attitude was wrong. I wanted to blast them without giving them the opportunity to fix my situation. On my 3rd try with Outsurance I got an amazing consultant, Muhammed Ebrahim (Pretoria) Man! this guy was good. He controlled the conversation and he gently put me in my place about how this conversation was going to proceed. He was set on solving my problem, but at the same time gently reminding me that the way we talk can just slow the process down. This review is not about my faulty geyser or about my feelings towards the plumbers who installed it. It's about an insurance company that went out of there way to fix a situation. Muhammed set the pace, informing me about the steps that's going to take place and how the situation will be handled. Before long, Muhammed contacted me back and had a solution. The updates were constant, the sms's had all the information I needed and I was in the know how all the way. Muhammed contacted me at the end of every day to find out how things were going my side, and true to his word, my situation was sorted within the time specified. My experience was just nothing short of amazing. Thanks Muhammed, you truely humbled me.

In conclusion: Before we start a call and wanting to blast a service provider, give them the opportunity to help you. Attitude matters, and it makes a huge difference.

My review on Outsurance and especially to Muhammed, is about how a positive attitude can make a huge difference. Thanks guys, very happy customer.