ATROCIOUS SERVICE

After the supposed "MANAGER" calling me, and advising that risk items claim will be finalised, still SILENCE from their side. Having to call in every other day, and still cannot get through to the relevant person. Everyone I get through is supposedly relaying the messages, but nothing getting done. But, I'm certain they will still debit me for the risk items premiums to go off 30 November, when loss took place in October. AND, they want to cover some risk items at an older "model" quote. Ridiculous. **************** on their part. And this after being a client for 10 years.