@outsurance premium

Hi, I am highly annoyed by the fact that after I disputed a debit order, had it reversed the day after it was debited from my account, Outsurance without calling me or getting my consent debited my account again this past weekend on the 12/03/20. Why not call to find out why I reversed my debit order? My reason for the reversal was that I D NOT want your cover, who gave you consent to than debit again? I cannot use my vehicle and therefore do not see it necessary to be covered. I also cut this cost due to knowing that the following month I won’t receive a full salary due to not having sufficient leave days to cover for the period of lockdown therefore, no work no pay.

I have communicated this with an agent telephonically whom has still not gotten back to me. I have logged my complaint via your customer care site and have still not have not heard anything. You cannot debit me without my consent especially cause insurance cover works on a basis of if you don’t pay, you’re not covered.