Astounded by a 26% increase

Item: OUTsurance
Rating: 1
Author: Razia I

I am very disappointed considering I have enjoyed such awesome service for the past 8 years with Outsurance. I have received my premium increase which has increased by 26%. I had such a minimal increase last year in comparison to this huge hike especially in these trying times. I wonder if I am being penalized because of a claim I had last month.

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Replies (1)

OUTsurance's replyOfficial

27 Aug 2020, 10:50

Hi Razia

We understand how unwelcome an annual rerate must be especially given the difficult times we are in.

Following your hellopeter review, we escalated your concerns to our Facility Review Manager for assistance. Wesie contacted you and explained how the rerate works and also assisted you with changes to help make your premiums more affordable to you.

Thank you for raising your concerns with us and allowing us to look into the matter and assist you.

Regards
OUTsurance

OUTsurance's reply27 Aug 2020, 10:50

Official