Astonishingly Bad Service

<p>Logged an accident claim last Monday 30 May 2016.</p> <p>Got a call that afternoon to say vehicle written off and offered a payout or "substitution" for my 2 month old car.</p> <p>Asked for substitution and was told my advisor would call me .... still waiting one week later!</p> <p>Called Outsurance this morning, spoke to someone else and told I must get two quotes for the replacement car and a settlement letter from the bank!</p> <p>So one week later ,,,, nothing has been done and now I am told to get the necessary information to move forward?</p>