MB
Michelle B
1 reviews | Active since Nov 2010
18 Sept 2024, 08:37
Assistance was great
Assistance was great. Payout def not! When you pay a premium for a product and they then say “but there was depreciation” but they didn’t amend your policy for said depreciation and you the same amount, i was paying for a value, and certainly didn’t receive that back.
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OUTsurance's replyOfficial
20 Sept 2024, 14:51Good day Michelle, Thank you for bringing your concerns to our attention. Our claims manager, Jeanine, contacted you to address your concerns. We replace items according to the replacement value of the item at the time of the incident. Should the cost of replacing the item be less than the insured value, the maximum that we will pay out is the replacement value of the item. Please refer to the policy wording for the detailed Ts and Cs - OUTsurance | Our insurance product documents
Your claim was settled according to the value provided by our service provider. We can confirm that payment was processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Your claim was settled according to the value provided by our service provider. We can confirm that payment was processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply20 Sept 2024, 14:51
Official
Good day Michelle, Thank you for bringing your concerns to our attention. Our claims manager, Jeanine, contacted you to address your concerns. We replace items according to the replacement value of the item at the time of the incident. Should the cost of replacing the item be less than the insured value, the maximum that we will pay out is the replacement value of the item. Please refer to the policy wording for the detailed Ts and Cs - OUTsurance | Our insurance product documents
Your claim was settled according to the value provided by our service provider. We can confirm that payment was processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Your claim was settled according to the value provided by our service provider. We can confirm that payment was processed.
We do apologise for the disappointment.
Regards,
The OUTsurance Team