I’ve been with OUTsurance for many years, then I cancelled my policy because I moved abroad. I was extremely happy with them, when I returned they was the obvious first choice. This week my I Phone packed up and I followed the processes of reports etc.
This afternoon I received the most professional call in the coldest tone or emotion I ever received from anyone. It wasn’t the fact that it was a assessor who called it was more what was said. After the call I gave everything some thought and I realized that everything she said and checks she needs to conduct made me look like a *********.
She’s coming to Sandton tomorrow from Centurion to “asses” my phone Then I gave all the checks some thought I never asked for a payout just please I need my phone back. Outsurance really disappointed me.
Good day,
The last thing we want is to cause you discomfort and to make you feel like a *********.
Devan our assessing manager contacted you to apologize for the manner in which the assessor handled the matter. Devan also explained our validation process to you which you were fine with to proceed. Subsequently the claim has been settled.
Thanks, Kelvin
Best regards,
Good day,
The last thing we want is to cause you discomfort and to make you feel like a *********.
Devan our assessing manager contacted you to apologize for the manner in which the assessor handled the matter. Devan also explained our validation process to you which you were fine with to proceed. Subsequently the claim has been settled.
Thanks, Kelvin
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.