GM
Gracy M
1 reviews | Active since Mar 2019
04 Aug 2025, 12:27
Assessor going beyond my personal life and neighbors
Am not happy with my assessor CARL, got a claim right now. My cousin brother was involved in an accident with my car. The assessor came interviewed him at my place. After they came from the accident scene he now told my cousin that he wants to ask my neighbors. He went on to knock off which that really tarnish my name with my neighbors am not ok with that. Thirdly he went inside his phone demanding to see his uber app. Its like he's looking something to tarnish my name.
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OUTsurance's replyOfficial
11 Aug 2025, 13:43Hello Gracy
We received feedback from our assessing manager after we received and acknowledged your review.
She discussed the reasons we validate claims as well as the criteria we use to gather information. It is however never the intention to cause clients discomfort and again apologise for the experience.
The service concerns identified, are being discussed with our assessor. Thank you for your understanding.
Regards
The OUTsurance Team
We received feedback from our assessing manager after we received and acknowledged your review.
She discussed the reasons we validate claims as well as the criteria we use to gather information. It is however never the intention to cause clients discomfort and again apologise for the experience.
The service concerns identified, are being discussed with our assessor. Thank you for your understanding.
Regards
The OUTsurance Team
OUTsurance's reply11 Aug 2025, 13:43
Official
Hello Gracy
We received feedback from our assessing manager after we received and acknowledged your review.
She discussed the reasons we validate claims as well as the criteria we use to gather information. It is however never the intention to cause clients discomfort and again apologise for the experience.
The service concerns identified, are being discussed with our assessor. Thank you for your understanding.
Regards
The OUTsurance Team
We received feedback from our assessing manager after we received and acknowledged your review.
She discussed the reasons we validate claims as well as the criteria we use to gather information. It is however never the intention to cause clients discomfort and again apologise for the experience.
The service concerns identified, are being discussed with our assessor. Thank you for your understanding.
Regards
The OUTsurance Team