Asking four times for a correction on a policy

<p>I refer to my call to Linda Mkhwa**** just after 8h00 on Monday 31 October re my mother's policy. There are numerous spelling errors and contextual errors on the changes that she made to the policy. I asked her for her email address so I could hand write in the changes/corrections and send it to her to make these changes. I have submitted this to her three times and still get the wrong details sent to me. She hasnt bothered to change or rectify anything. I get pretty fed up when I have to ask 4 times and resort to this means to get something done. Please attend to as a matter of priority and forward a CORRECT policy to myself and my mother. Thank you.</p>