Asking for my ID number when I am sitting in a public place is NOT acceptable

<p>I phoned outsurance this morning wanting to get a quote to get my car insured (I am currently with Hollard and very unhappy with their service). Generally I find outsurance a pleasure to deal with. I gave them my OT939*** number and they assist me immediately. This morning the call centre agent I spoke to insisted I give him my ID number. I explained that I was not in a position to do that, and could he ask me another security question (I sit in an open plan office and questions like my ID number or questions about my income are not welcome for obvious reasons). Shocking service from outsurance.</p>