PZ
PETRO Z

1 reviews | Active since Nov 2009

05 Aug 2016, 12:08

ASKED FOR A QUOTE

<p>One of the consultants called me to give me a quote on car insurance, told me i had to give banking details in order to get a quote - they send email to which i responded asking for someone to call me back as the information was incorrect, no one called me back. I left it as i was still in the process of purchasing the car, so then on the 1st of August my bank account gets debited with the premie. I dont even own the car yet and didnt except the quote. After a few phone calls they say that they will only refund R900 and the amount taken was R1300 because i did excpet quote - I'm waiting for a supervisor or manager to call me bac****!</p>

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Replies (2)
OUTsurance
OUTsurance's reply10 Aug 2016, 13:49
Official

Hi Petro,

We understand your disappointment and we are sorry for the poor feedback. Shannon our client care manager made contact and confirmed she processed the refunds. Thank you for accepting our apology and we are pleased to know the matter is now resolved.

Regards,

Alet

Best regards,

OUTsurance
OUTsurance's reply10 Aug 2016, 13:54
Official

Hi Petro,

We understand your disappointment and we are sorry for the poor feedback. Shannon our client care manager made contact and confirmed she processed the refunds. Thank you for accepting our apology and we are pleased to know the matter is now resolved.

Regards,

Alet

Best regards,