TP
Tom P
1 reviews | Active since Mar 2022
22 Oct 2025, 17:11
As soon as you have a big claim your premiums WILL increase
After paying my premiums timeously for ~ 5 years. My dog developed a back problem. All claims were paid & after the 4th consultation we were advise to have a back operation. Now the increased the premium with 66%. Problem is due to her age & back problems OUTsurance know you cannot change insurance
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OUTsurance's replyOfficial
28 Oct 2025, 12:45Good day Tom,
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Mishka, has discussed the rerate in detail with you. Unfortunately, we are unable to provide you with a better premium at this stage.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Mishka, has discussed the rerate in detail with you. Unfortunately, we are unable to provide you with a better premium at this stage.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply28 Oct 2025, 12:45
Official
Good day Tom,
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Mishka, has discussed the rerate in detail with you. Unfortunately, we are unable to provide you with a better premium at this stage.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager, Mishka, has discussed the rerate in detail with you. Unfortunately, we are unable to provide you with a better premium at this stage.
We do apologise for the disappointment.
Regards,
The OUTsurance Team