**** artists!

Watch your money- bunch of **** artists! Called Outsurance last week to arrange insurance for my goods being moved from one city to the next. Spoke to a lovely lady that told me it would cost x amount for the insurance and that once the move was done that the money would be refunded if nothing is claimed. Only thing I need to do is call back the day before my move to activate the cover and it will be covered for 30 days- from the 15th of the month to the 15th of the next month ( I am moving on a Wednesday and the furniture will be delivered the following Monday so not sure why I am even being charged for a full month as it’s not even a week) but pretty much that simple. Cool. Called back today to activate the cover- now all of a sudden I am being told that I will be charged an additional 50% on top of the original amount i was told as a “pro rata” amount for the next two weeks and then the film amount on the 1st and only the “pro rata” amount will be refunded. So now instead of paying R4200 for my move I am now paying R6500 which is a massive difference in price which I had not budgeted for and not even sure I can afford. Where do the expect me to all of a sudden had an “extra R2100” lying around! And if I didn’t have that additional amount then they wouldn’t cover me even though it’s not the amount originally told.

And all I got from the manager is a “ I am sorry mam’ I understand your frustration”

Appalled at how bad the communication is with their employees- each one telling a different story and making something that should be simple, a lot more stressful and EXPENSIVE! Do they not go through standard training process?! Total **** artists! Sad to say, I will be looking for a new insurance company going forward, this has left a very bitter taste in my mouth