Arrogant and unprofessional
I am appalled by the arrogant and unprofessional way in which senior management speaks to customers over the phone. I am feeling even more content about my decision to cancel my policy with Outsurance.
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OUTsurance's replyOfficial
17 Jan 2020, 09:12Hello Melanie
We are very sorry about the service you experienced while requesting we cancel your policy.
The call was audited, and our client care manager provided with an apology and feedback. Based on the service concerns identified, we will arrange proper coaching with our staff member.
Regards
OUTsurance
We are very sorry about the service you experienced while requesting we cancel your policy.
The call was audited, and our client care manager provided with an apology and feedback. Based on the service concerns identified, we will arrange proper coaching with our staff member.
Regards
OUTsurance
OUTsurance's reply17 Jan 2020, 09:12
Official
Hello Melanie
We are very sorry about the service you experienced while requesting we cancel your policy.
The call was audited, and our client care manager provided with an apology and feedback. Based on the service concerns identified, we will arrange proper coaching with our staff member.
Regards
OUTsurance
We are very sorry about the service you experienced while requesting we cancel your policy.
The call was audited, and our client care manager provided with an apology and feedback. Based on the service concerns identified, we will arrange proper coaching with our staff member.
Regards
OUTsurance