MA
Marius A
1 reviews | Active since Sept 2011
14 Oct 2019, 09:48
Arogent, disrespectfull Outsurance agents with unsatisfactory service and products!
Agents, including there service manager were extremely arrogant and talk so much they don't listen. Tried to ask a quote. They refuse to acknowledge it as a quote and changed the premium irrespective. When I tried to inform them it is just a quote they said according to "maturity law" I declared a regular driver change so it cannot be a quote. I specifically told them it is not true, we are considering to change a regular driver and has not affected yet. Now it seams Outsurance don't have means to revert it. This sound as being *****. - Changing premiums and then not allowing to revert back. I do not want to be associated with Outsurance and will be a huge promulgator against them!!!!!!!
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Marius A's updateReviewer Update
14 Oct 2019, 21:55Outsurance's attempt to rectify the problem lead to even more frustration. After being with them for more than 15 years I can't contemplate why. They have at late become an arrogant cold corporate which I distaste. New customers, STAY CLEAR! They will smooth you with talk that only confuse you, threaten you with stuff you don't understand, and then eat you up with excess increases and escalated premiums, sometime even without mentioning it to you. I really don't like and don't trust them. At all.
MA
Marius A's update14 Oct 2019, 21:55
Reviewer Update
Outsurance's attempt to rectify the problem lead to even more frustration. After being with them for more than 15 years I can't contemplate why. They have at late become an arrogant cold corporate which I distaste. New customers, STAY CLEAR! They will smooth you with talk that only confuse you, threaten you with stuff you don't understand, and then eat you up with excess increases and escalated premiums, sometime even without mentioning it to you. I really don't like and don't trust them. At all.
OUTsurance's replyOfficial
17 Oct 2019, 14:18Hi Marius
Following your complaint on hellopeter, we escalated your matter to our Client Care Manager to intervene and assist accordingly with the concerns you raised.
We pulled records of your calls with our client care advisors from date (Eleventh October Twenty Nineteen) until (Fourteenth October Twenty Nineteen),to establish the circumstances surrounding what you describe on your complaint. The call interaction in question took place on the eleventh at (thirteen minutes past ten) in the morning.
The advisor you spoke to was calm throughout the call and did a quote with you which triggered a premium increase. This was a resultant of the change in the regular driver from your sister to your wife. You advised against the premium increase and asked that she keep the premium as is. Unfortunately we could not as the regular driver details were changed and the new driver was underwritten hence the new premium. You asked she put you through to someone that can review the premium increase and the line on your end cut as she was transferring you.
She went through to a Senior Advisor in our Facility Review Department, who took down your details and query. The Senior Advisor called you back and spoke to Mrs Auret who advised you are at work.
We sincerely apologise that the advisor's sounded to be arrogant, this was definitely not the case.
Regards
OUTsurance
Regards
OUTsurance
OUTsurance's reply17 Oct 2019, 14:18
Official
Hi Marius
Following your complaint on hellopeter, we escalated your matter to our Client Care Manager to intervene and assist accordingly with the concerns you raised.
We pulled records of your calls with our client care advisors from date (Eleventh October Twenty Nineteen) until (Fourteenth October Twenty Nineteen),to establish the circumstances surrounding what you describe on your complaint. The call interaction in question took place on the eleventh at (thirteen minutes past ten) in the morning.
The advisor you spoke to was calm throughout the call and did a quote with you which triggered a premium increase. This was a resultant of the change in the regular driver from your sister to your wife. You advised against the premium increase and asked that she keep the premium as is. Unfortunately we could not as the regular driver details were changed and the new driver was underwritten hence the new premium. You asked she put you through to someone that can review the premium increase and the line on your end cut as she was transferring you.
She went through to a Senior Advisor in our Facility Review Department, who took down your details and query. The Senior Advisor called you back and spoke to Mrs Auret who advised you are at work.
We sincerely apologise that the advisor's sounded to be arrogant, this was definitely not the case.
Regards
OUTsurance
Regards
OUTsurance