Armed *******

<p>I always saw the adverts on TV and you always get something out with smooth advertising but soon got wake up call when my business got hit by a armed ******* and my wife had to go through this where we were got extensive losses. The armed ******* was captured on the shopping centre cameras whereby 2 men and women entered the shop and minutes later dragged a bag full of our stock out of our shop showing the ******s get into the car and drive away. This was where the nightmare started . The business consultant had no directions not at all understanding our business , and calling for information in drips and drags from stock list when we started, sales , police statement invoice when we bought the stock, to bank statements and still to back and forward with every day new information. I had to recon his work for him to hand in. His words was with this video footage should really not be problem as we have evidence of the incident. After several days not calling me back and and I always have to phone him explained he was on course, thank you for telling me as I am loosing money every day. But yes it is not your money so why would you bother. After 3 weeks we got answer back that they will not pay out at all .<br />I was stunned. shocked and could not believe the arrogance as they have all the evidence in the world and the reason was we could not proof your opening stock. Hello do you think I am stupid not to have opening stock records but clearly your consultant had no clue. Further steps will be taken by us, media and ombudsman . On top of this the decline letter was not even our surname someone else name with my address , see how they care !! This is a warning to businesses with outsurance they are looking for any reason not to pay out This is outsurance *****ing from me paying my instalments and when need them turn there backs on there clients. <br />The worst part is trying to see if my wife was in the shop to asking her how see feel about the *******, really ? what do you think are you trying to see if see was in the shop after she burst in tears. On top of the trauma my wife had to go through being tied up and gun against her head ? this is client service ?</p>