Approaching three weeks with no answers.....
Going on three weeks with no confirmed time frame for the resolution of my claim. Please can someone advise where all legal correspondence should be directed. All that I've gotten is delay after delay, sign one consent wait for the report just when that report should come out sign another consent to wait for something else which from my understanding could take between 30-60days longer. This is a business policy, please find my vehicle, settle my claim or reject it so that I can proceed to the ombud or seek legal remedies. I just want to be put back to the position I was prior to the loss I suffered. Please can someone help resolve this matter. I've not received any time frame as to when this validation will be completed, I have however received threats to cancel my policy for not having access to a printer and having to carry on running a business.... Please help!!!
Thanks for bringing your concerns to our attention.
After responding privately to your review, we escalated the matter to our claims management team.
Our claims managers, Eddie and Gert, had a meeting with you at our premises. They discussed the claim in detail with you. There were discrepancies that were identified which were discussed with you. You were advised of the way forward and you will be provided with proper feedback once our validation process has been concluded.
We do apologise that our validation process has been an inconvenience for you.
Regards,
The OUTsurance Team
Thanks for bringing your concerns to our attention.
After responding privately to your review, we escalated the matter to our claims management team.
Our claims managers, Eddie and Gert, had a meeting with you at our premises. They discussed the claim in detail with you. There were discrepancies that were identified which were discussed with you. You were advised of the way forward and you will be provided with proper feedback once our validation process has been concluded.
We do apologise that our validation process has been an inconvenience for you.
Regards,
The OUTsurance Team