EVDM
Elanie Van Der Merwe

1 reviews | Active since Dec 2018

13 Dec 2018, 17:47

Appauling service

Appauled by the customer service and lack of professionalism within outsurance. The appointed repair center has not fulfilled their promises and Outsurance are blatantly unwilling to accept any responsibility or assist in any way! Horrible service from the claims agent and attitude even more disgusting.

0
Replies (2)
OUTsurance
OUTsurance's reply14 Dec 2018, 15:19
Official
Good day Elanie,

We acknowledge receipt of your complaint. We have escalated the matter to a claims manager who will revert with feedback.

Sorry for the bad experience.

Thank you

Best regards,

OUTsurance
OUTsurance's reply19 Dec 2018, 10:53
Official
Good day E1anie,

Sorry to read about your disappointing service experience. 

We have contacted you to get the matter resolved. We can confirm that you have collected your vehicle and you are happy with the work done.

Thank you

Best regards,