Appalling Treatment by OUTsurance

After years of loyal service and never missing a premium payment, I'm appalled by OUTsurance's incompetence. Despite cancelling my policy on 14/10/2024, they deducted R14,000 on 20/10/2024.

Eight days later, I'm still waiting for my refund, despite venting my frustration at Manager Ronald Booysen this has still not been resolved. This error has caused significant financial hardship and inconvenience as i then had a situation where i did not have enough funds to cover my other debit orders.

As a long-standing client, I expect better. OUTsurance's lack of urgency, communication and accountability is shocking.

Demands:

- Immediate refund of my premium - Explanation for unauthorised debit order

This is Unacceptable service from a company I once trusted.