Appalling Service Received

<p>I submitted a 3rd party insurance claim with Outsurance on the 1 June 2016. The claim process dragged for 2 months. the claim was first handled by Nonhlanhla. Then it moved to Siphiwe Gama. my claim number was ********** 47. i submitted all the required documentation. the quotation i got from Dentsmart was R48 000. My car boot and all behind area is damaged, lights and boot. Outsurance performed their own assessment, based on the pictures i emailed them. VDS PANELBEATERS, outsurance assessor, came with a quote of R5000. the light of my car is worth more than this. i dont understand how R5000 can be enough to fix the entire damage on my car. What outsurance is doing is appalling. i dont understand how they can assess the car, by looking at pictures. and the difference between the two quotes is so vast. its impossible for this quote to be accurate. Outsurance is simply *********** 3rd party liability at my expense. i think the world needs to know how they treat 3rd party claims.</p>