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Rudzani M

1 reviews | Active since Jul 2021

23 Mar 2024, 10:24

Appalling service from Outsurance

This remains a pain in the back side for me as an insurance company. This company does not stop disappointing me. Actually, it should rather consider other options than property insurance and allow those who know service delivery to do their work. place holding does not work in service delivery, unfortunately

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Replies (4)
OUTsurance
OUTsurance's reply23 Mar 2024, 15:19
Official
Good afternoon Rudzani,

We are sorry to hear about your disappointing experience with us.

Our claims manager will look into the matter and call you on Monday. 

Regards, 
The OUTsurance Team 
RM
Rudzani M's update23 Mar 2024, 23:33
Reviewer Update
All Outsurance could say is that the company is sorry. They sent a service provider who seems to be clueless about plumbing. I am now sitting with a ceiling that is falling as the geyser was not fitted properly and as soon as the service provider left the property, the water started dripping excessively from the outlet. Now, the ceiling is all wet and about to collapse. There is no emergency service from either the insurance or the service provider. What a disappointment of a company that is Outsurance.
RM
Rudzani M's update23 Mar 2024, 23:35
Reviewer Update
The manager promises to respond on Monday, with no care of what would happen between today and Monday. We have no water in the property. The water bill for this month will shoot out of the roof. Will Outsurance pay for this bill? This is a shame of a company.
OUTsurance
OUTsurance's reply26 Mar 2024, 15:26
Official
Good afternoon Rudzani,

Further to our initial reply, our claims manager Charlton contacted you and initiated a conference call between you with our service provider, Imbazo.

Kobus, from Imbazo, will come out to your property to assess the damage and find a resolution for you.

We apologise for the inconvenience caused.

Regards,
The OUTsurance Team