Appalling Service from Outsurance

My car was damaged during the hail in November 2023. I put in my claim with OUTsurance, my car was dropped off with the panel beater Steinmar Autobody in Johannesburg in late November 2023. When I left my car, I was informed that there was a large number of cars affected by the hail, so I would get my car in the new year 2024. So I made contingency plans for those few months. Come Jan 2024, the panel beater tells me of changes that need to be made. Mind you, I am the one that goes to the panel beater; no one from the insurance has updated me about the delay. Finally, when I complained after 4months of not having my car, I was told they would investigate. After a whole four months?! Till today, I am waiting to get my car back. The lack of efficiency and customer care is appalling