Appalling Service from Outsurance Claim (No Feedback)

Good day Bongani Kubeka and the Outsurance Team

Please find my outmost disappoint in Outsurance and the service received thus far. I have logged a claim on the 1 June ( ********** 10) with the most appalling customer service

1) I have been in contact with my claims advisor Bongana Kubeka, who continuously promised me that he would get back to me regarding my claim. He failed to live up to this promise. This caused me to continuously call outsurance at my personal expense for feedback from Outsurance. Upon calling nearly everyday, Bongani continuously stated claim is with the Manager for approval and he was to let me know by close of business regarding my claim (This has been every day of the week that I called-Monday 25 June-Friday 29 June). Up until this point I am still waiting for any sort of feedback. On Monday the 2nd of July I spoke to him again with the same story being stated. I called the offices again today (05 July ) (couldn't get hold of Bongani), and spoke to Desire and John that also promised me that they will get back to me by the end of the day. I still have not received any feedback.

2) I have many neighbours within my area that has also been affected by the flooding and who's claims has been resolved. FireFox has performed inspection in my area for more than one house subsequently, however, these peoples claims has been resolved already. I am an active and proud supporter of Outsurance for the past 4years and with this being my first ever claim, this is absolutely poor.

I am truly disappointed in the service received and I hope this email/message will reach the correct powers so the necessary action could be put into place.

Kind regards, Edward Willams