MW
Morgan W
1 reviews | Active since Apr 2020
16 Aug 2022, 12:20
Appalling service from Outsurance and their assessors!
Appalling service from Outsurance and their assessors. Put a claim in on the 3rd of August thanks to Eskom load shedding. It is now the 16th of August, am now on my 2nd Outsurance assistant and have still had no joy. Emails are are just going backwards and forwards. Quick to sign you up and make promises but when its crunch time the service in an issue. My last claim went flawlessly and I could only recommend Outsurance but now I am thinking what the hell!
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OUTsurance's replyOfficial
19 Aug 2022, 11:28Good day Morgan,
We don't blame you for sharing your dismay. The delay you experienced is totally unacceptable.
After responding privately to your review, we escalated the matter to Ntlhari our claims manager.
Ntlhari has been in contact with you to address your concerns. Ntlhari advised you why we reallocated the claim and he discussed our validation process in detail with you. Ntlhari discussed the way forward with you.
We do apologise for the poor service experience.
Regards,
OUTsurance
We don't blame you for sharing your dismay. The delay you experienced is totally unacceptable.
After responding privately to your review, we escalated the matter to Ntlhari our claims manager.
Ntlhari has been in contact with you to address your concerns. Ntlhari advised you why we reallocated the claim and he discussed our validation process in detail with you. Ntlhari discussed the way forward with you.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply19 Aug 2022, 11:28
Official
Good day Morgan,
We don't blame you for sharing your dismay. The delay you experienced is totally unacceptable.
After responding privately to your review, we escalated the matter to Ntlhari our claims manager.
Ntlhari has been in contact with you to address your concerns. Ntlhari advised you why we reallocated the claim and he discussed our validation process in detail with you. Ntlhari discussed the way forward with you.
We do apologise for the poor service experience.
Regards,
OUTsurance
We don't blame you for sharing your dismay. The delay you experienced is totally unacceptable.
After responding privately to your review, we escalated the matter to Ntlhari our claims manager.
Ntlhari has been in contact with you to address your concerns. Ntlhari advised you why we reallocated the claim and he discussed our validation process in detail with you. Ntlhari discussed the way forward with you.
We do apologise for the poor service experience.
Regards,
OUTsurance