Appalling service, claim unresolved almost 2 months later.

I had a vehicle ****** which was stock of my car dealership on the 19th of August. Since the I have gotten story after story telling me how the validation process works I've gone for a meeting with the assessor and his managers to date I have not received an outcome of my claim. During this time I've had to submit the vehicles keys for an expert report which was so flawed, not even the model of the car was correct, let alone them telling me that the last time the car was used was 5 days prior to me buying the vehicle and driving it. Most recently I was told by the assessor "if outsurance is doing something ******* it's not my concern", "I will not give you updates anymore". I have not been given a time frame for when this matter will be resolved. All I am asking for is an outcome to my claim. I do not understand how it is fine for a claim to be unresolved In what is fast approaching 2 months since the loss.

I am hereby formally requesting an answer to whether my claim has been validated or rejected by close of business on Thursday the 12th of October 2023.

I find the attitude, rudeness of the assessor and overall approach to dealing with my claim absolutely unacceptable.

Please if you reply to this post, reply publicly. Since you enjoy picking and choosing when you want people to see your response and when you do not.