Appalling service!!!!

Worst Company!!!!!!!! Their communication is shocking! One of their clients drove into me and they couldn’t care less about sorting out our situation. We claimed directly from them and it’s been 5 weeks and still no answers. My car is not moving and we are struggling with only one car, as mentioned to them numerous times. They said this claim will take 2-4 weeks and stil NOTHING!!!!!!!! We need to phone them, we need to email them, they barley reply and when we call - the contact person is either ‘out sick’ or busy or in a meeting. Its appalling!