appalling service

<p>I called the outsurance contact centre to remove items from my policy, only to find out that one of their consultants had added a mobile device to my policy that I have never owned! </p> <p> </p> <p>When I contacted them to remove a ****** mobile device I was asked whick device I plan on getting as a replacement. I explained that I would like to get a Samsung S7 Edge. I have no recollection of asking for the device to be added, esspecially since I was not in possesion of the item. Ordinarily one would need the IMEI number to add a phone. This time that step was slipped.</p> <p> </p> <p>The Samsung was adedd and billed for 3 months, one for which I was refunded and the other still and on-going battle. I have contacted the call centre over numerous times both telephonically and via email in the hope that the matter would be resolved. </p> <p> </p> <p>The matter was then escalated to a manager by the name of Shaheed, who on Friday assured me that the matter would be resolved and would give me feedback by no later than COB on that day. I received no such call, and had to make several more calls to the call centre to get hold of him.</p> <p> </p> <p>When i eventually managed to get hold of him, he told me that I would need to go to Telkom (with whom I was planning on getting the device through) and ask them to provide me with documentation stating that I did infact not get the device!</p> <p> </p> <p>Even though I thought the request was ridiculous, I went to a Telkom branch to request some form of documentation. I then emailed Shaheed the documents showing the services I have active with Telkom - all pre-paid services no contracts. Only to have him tell me that it was not sufficient!!!!!!</p> <p> </p> <p>After all the money spent on phone calls and petrol I'm not sure that the refund is worth the effort, but it boils down to principal, and I paid for something I was never in possesion of. I really hope that someone from your organisation will look at this in a more serious light.</p> <p> </p> <p>A very dissatisfied client</p>