1 reviews | Active since Apr 2015
Appalling Service
<p> I've been in contact with Outsurance for over two weeks with a mess up they made for debitting me on a wrong date after updating my insurance schedule.</p> <p> </p> <p>I been taken from one manager to the next without a solution to my problem. I indicated to Outsurance to debit my account on the 1st of August but incedentally debitted me on the 30th day of June and I've been told that they are still investigating. </p> <p> </p> <p>I am appalled as a paying customer that no one is coming back to me regarding my request. This has affected my status with my bank and increased to a higher risk rating.</p> <p> </p> <p>Outsurance needs to take accountability on the error created</p>
Dear Thando,
You are rightfully upset as our advisor should have assisted with your request. Yolandi has since been in contact and thank you for being so understanding. She sent you a letter you can forward to your bank. We also requested the relevant credit bureaus to update your credit profile and to remove the non-payment.
If you need any other assistance you are welcome to contact Yolandi directly.
Kind regards,
Alet
Best regards,
Dear Thando,
You are rightfully upset as our advisor should have assisted with your request. Yolandi has since been in contact and thank you for being so understanding. She sent you a letter you can forward to your bank. We also requested the relevant credit bureaus to update your credit profile and to remove the non-payment.
If you need any other assistance you are welcome to contact Yolandi directly.
Kind regards,
Alet
Best regards,