Appalling Service

I am aggrieved at the manner in which Outsurance has dealt with 2 of my claims.<br> <br> 1. In April 2013, I took occupation of a property i had purchased. FNB nominated outsurance as my insurer. Upon occupying the property the water pipes burst in the house. I replaced the pipes and repaired the property out of my pocket. I submitted a claim 1 year later. The reason for my late submission was that I had never received the policy documents until 1 year later and I was not aware that the damage to the property was covered under my insurance. I have granted Outsurance the opportunity to correct the situation and they declined my claim.<br> I was forced to replace all the galvanised pipes with copper pipes in the entire house. I retiled both bathrooms and was forced to replace the kitchen cupboards and retile.<br> <br> 2. I placed a claim in July 2015, outsurance attended to the claim but placed an endor*****t on my policy.<br> <br> WHAT A CHEEK!