CW
Cameron W
1 reviews | Active since Jun 2011
13 Sept 2023, 16:15
Appalling service
Consultants answer the phone immediately and then ask you to "wait 1 second" while they get someone to cancel your policy then you spend 15 min waiting before getting hung up on. Can't cancel in the app.
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Replies (1)
OUTsurance's replyOfficial
14 Sept 2023, 06:58Hello Cameron
Based on what you describe, we cannot blame you for feeling frustrated.
After posting your feedback, we notice the policy has since been cancelled. We are however auditing the relevant calls and will address our findings internally.
We are very sorry about this service experience.
Regards
The OUTsurance Team
Based on what you describe, we cannot blame you for feeling frustrated.
After posting your feedback, we notice the policy has since been cancelled. We are however auditing the relevant calls and will address our findings internally.
We are very sorry about this service experience.
Regards
The OUTsurance Team
OUTsurance's reply14 Sept 2023, 06:58
Official
Hello Cameron
Based on what you describe, we cannot blame you for feeling frustrated.
After posting your feedback, we notice the policy has since been cancelled. We are however auditing the relevant calls and will address our findings internally.
We are very sorry about this service experience.
Regards
The OUTsurance Team
Based on what you describe, we cannot blame you for feeling frustrated.
After posting your feedback, we notice the policy has since been cancelled. We are however auditing the relevant calls and will address our findings internally.
We are very sorry about this service experience.
Regards
The OUTsurance Team