Appalling Client Service

It’s almost a month now trying to get an amended policy document from OUTsurance. My problem started when I discovered that I had dual insurance for the same property. I then canceled my Outsurance Policy because I was offered a better deal by the other insurer. I then initiated my dual insurance refund from both insurers.

I requested the policy schedule and no claims bonus letter from OUTsurance as it was required by the other insurer to process the refund. Upon receiving the document,I discovered that the Risk address reflected on the document was incorrect and this was flagged by the other insurer.

I requested OUTsurance to rectify this in order for me to get my refund from the other insurer but I have not been able to get the document. I went as far as providing them with my utility bill to prove the address, still I have not received the documents. My case is handled by a lady named Lesego Motupa who has failed to solve my issue.

I am disappointed by the quality of service I got from Outsurance as a result I had no option but to cancel my home contents policy I had with them. I have been with this insurer for more than 5 years but they have really failed me in this instance and I don’t want anything to do with them in the future.