CH
Cronje H
1 reviews | Active since Aug 2009
08 Jan 2026, 09:54
App UI Feedback: Don't Disguise Callbacks as Quotes
Generally a happy customer, but the 'Get a Quote' feature in the app is misleading and annoying. The app asks you to confirm details to 'start your quote,' but instead of giving you figures, it immediately triggers a callback process.
This results in unsolicited calls interrupting my work day. If I wanted a callback, I would ask for one. If your app cannot generate an instant quote, please change the wording to 'Request a Callback' so users know what they are signing up for. Don't trick users into a sales call.
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Replies (1)OUTsurance's replyOfficial
08 Jan 2026, 10:06Good day Cronje,
Thank you for your valued feedback.
We understand your concern and are sorry for the frustration caused. Certainly not our intention.
We will ensure you don't receive any further calls of this nature.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
We understand your concern and are sorry for the frustration caused. Certainly not our intention.
We will ensure you don't receive any further calls of this nature.
Regards,
The OUTsurance Team
OUTsurance's reply08 Jan 2026, 10:06
Official
Good day Cronje,
Thank you for your valued feedback.
We understand your concern and are sorry for the frustration caused. Certainly not our intention.
We will ensure you don't receive any further calls of this nature.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
We understand your concern and are sorry for the frustration caused. Certainly not our intention.
We will ensure you don't receive any further calls of this nature.
Regards,
The OUTsurance Team
